Dear Visa Gift Card, we need to talk…
One of the reasons I love gift cards is because they’re convenient. But twice this week, a Visa gift card experience was anything but convenient. And that’s not okay. We need to talk.
First, my girlfriend went to Lucky Supermarket to do her regular shopping and to buy a $100 Visa gift card. But when she got to the register, the cashier told her she had to pay for the Visa gift card with cash. Drats! Though the policy is designed to prevent fraud, it turned my friend’s convenient errand into a big hassle. She had to get back in the car and drag her kids to the bank. When she stopped at Walgreen’s on the way back to Lucky, however, she discovered that she could buy a Visa gift card there without cash. So she did. That’s lost business for Lucky and lost time for Suzanne.
Second, my daughter tried to use a Visa gift card yesterday at Costco. She’d been saving and saving for an iPod Touch and finally hit her mark when we saw the coveted item on sale. But her “money” included a Visa gift card. When we got to the register, however, the Costco cashier told us that only AMEX gift cards are good at Costco. Drats! I’d been the tough guy for months making her earn this extravagance. I didn’t have the heart to pull the ripcord on her big moment. So I bought the Visa gift card from her so she could complete the purchase using my debit card.
So Visa, I get that it’s not really you. Store policies made life for two busy moms a little difficult. But the situation involves you. I’ll be hesitant to give or use a Visa gift card if the experience can’t be made more predictable. So help me help you. Where and how can Visa gift cards be purchased? And where can they be redeemed predictably?
Let’s talk…




